Returns & Cancellation
We provide the option of product return or refund, provided the product is in good resalable condition. If you find a product defective, you can email us at firstname.lastname@example.org as a customer, before returning the product you must ensure that the product is intact and in good shape and condition. When the product is returned, we will inspect it to ensure everything is intact, and then exchange the product.
Product exchange or replacements are subject to the stock and availability of that product www.nutracart.com will replace the product with a new one.
You can return the product within 14 days of the receipt of your package.
Please note that the replacements are subjected to availability of the product.
The product eligible for return; should be returned based on the following criteria or should satisfy the following criteria:
The product should be unused and in good condition.
Product seal, packaging, tags, logos, and boxes should be in the original condition.
Once this eligibility criterion is met, you can repackage the product and send it back to us.
If the returned product is found not eligible for the refund criteria, the same product would be shipped back to you and further return will not be accepted for the same.
The products that are not eligible for refund are as follows:
Damaged products/ Misused products/ Opened/ or Used.
Products returned based on flavours/ disliking/ stomach upset/ brands and any other problems.
The products having damage or defects that are not covered by the warranty.
Products without seal, box, tags and without packaging accessories and material.
Products missing any inclusions that are packed with the product.
Cancellation by the User:
In case you want to cancel your order which you have placed for the product, Nutracart reserves the right to accept or reject that particular request for any reason whatsoever. Due to the part of usual business practice, if Nutracart receives a cancellation notice and the order has not been processed/ approved by Nutracart, we shall cancel the order and refund the entire amount to you within an approved period of time. If the order has already been processed, we will not be able to cancel your order in any condition. The right to decide whether an order is processed or not is will always be with Nutracart only. When you place an order on our website, you are agreeing to not dispute the decision made by Nutracart and accept our decision regarding the cancellation of an order.